I have attempted to upload the Visia theme through WP as well a through the backend of our hosting site on GoDaddy, but it keeps saying the stylesheet cannot be found. Please help me!!!
I'm afraid 'Visia' is not a WordPress theme, it is an HTML template - hence the category it is in ThemeForest. Sorry for the confusion.
I don't manage the transactions over from ThemeForest, those are managed by Envato directly. Your best bet to get a refund would be to contact their support team over at - https://help.market.envato.com/